Businesses of all sizes are migrating to VoIP phone systems. What is the entire buzz about?

VoIP phone systems can be extremely beneficial for business communications for many reasons. People tend to have quite a few questions about VoIP services and what they have to offer.

Here are some of the most frequently asked questions about VoIP technology.

FAQs about VoIP for Business

It is important to do your research before implementing a new technology in your business operations, so here is some useful information about VoIP.

  1. What is VoIP?

A good way to get things started is to look at what VoIP technology is exactly. VoIP stands for Voice over Internet Protocol, and it allows for traditional telephone services to be practiced over the internet.

It works by converting analog voice signals to digital data, and then this data gets sent to the intended party over Internet Protocol Networks.

It is a much more efficient and effective way to provide optimal telecommunication services for your business.

 2. Are VoIP Services for business expensive?

Not only are VoIP telecommunication services more flexible and versatile, they are also affordable. There is much less equipment to worry about and, therefore, much less cost towards equipment purchase and repair.  

VoIP networks are quick and easy to install and maintain and will likely cost a fraction of your conventional phone service. Businesses making the switch to VoIP technology are reporting anywhere between 30 – 70% cost savings over the old service.

3. Can VoIP services be deployed over the existing phone equipment?

While using analog adapters with your existing phone equipment is possible, it is not a recommended practice. This makes the network more complicated and more likely for issues to occur.

The equipment needed for VoIP communications is minimal, all you need is a computer, VoIP software, and a headset and you are ready to go. This streamlined network is very easy to maintain.

4. What is the Call Quality like with VoIP Phones?

Many people expect a decline in quality when switching to VoIP Phones, but the call quality is often improved over a VoIP network, especially for long distance calls.

With the right internet and network configuration, you will be able to send and receive top quality VoIP calls anywhere in the world.

If you find your VoIP call quality lacking, you can try:

  • Upgrading ethernet cables to CAT6
  • Getting a new headset
  • Monitor the traffic in your network
  • Get a VoIP specialized router
  • Ensure you have sufficient bandwidth     

5. How much Bandwidth is needed for VoIP Communications?

While there is no specific minimum bandwidth requirement for VoIP communications, the amount of bandwidth available on your network will be directly related to call quality and call volume.

The more bandwidth in your network, the more high-quality calls you will be able to partake in. For businesses that are switching to a VoIP network, a fast and reliable internet connection is highly recommended.

VoIP capabilities can also be affected by QoS (Quality of Service).

6. How does QoS (Quality of Service) affect VoIP?

Making sure the QoS is set on your router can help improve the capacity of your VoIP network.

QoS settings can help ensure priority is given to the network’s most important applications, such as VoIP calling.

7. How can VoIP Business Phones help my business?

There are all kinds of advantages TELUS Business Phone can offer your business. A lot of companies are transitioning several business operations to the cloud, and telecommunications is no exception.

Some of the major benefits of VoIP services for businesses may be:

  • Improved employee productivity
  • Time saver
  • Workload management
  • Remote connectivity
  • Multi functionality
    – Auto attendant
    – Practical call routing
    – Instant messaging
    – Teleconferencing and videoconferencing
    – Call forwarding
    – Voicemail 
  • Integrated customer relations management
  • Call recording to improve quality
  • Security – encrypted data protection
  • Portability
  • Cost-effective telecommunication solution

Contact our Sales Specialist for more information on how your business can leverage TELUS Business Connect Business Phone and Communication systems.